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Service & Quality

HCMWorks Service & Quality

Good service gets you ahead, but it's only sustained by quality and performance. 

HCMWorks is proud of the quality of service we offer.

With no hidden agendas or invisible fees, we are driven by creating and delivering the successful outcomes we promised and your company expects. Our objective is to provide nothing less than an exceptional experience from end-to-end.

At the core of HCMWorks’ MSP business are 2 words, which we do not take lightly, namely ‘Service Provider’. Providing quality service is that additional factor that makes HCMWorks stand out from the crowd.

HCMWorks’ success competing against larger global firms has been the result of its focus on the client. It's the expressed goal and ability to truly internalize a specific culture and approach to work. This has allowed for rapid program adoption through effective change management.

Our company culture puts the client first with a 'get it done' attitude. We carefully select, train and manage our people to internalize these values to the benefit of our client.

Good service gets you ahead, but it's only sustained by quality and performance. Time and time again, HCMWorks is proud to have grown its reputation as a firm who has delivered on its promises and engagements. The key factor is quality and we stand by it.

"I've been working for almost 10 years with the HCMWorks' team and I hope to continue for another 10 years.  Professional and passionate are few words that best describe this team. They offer excellent overall service and are always available for any inquiries. Their knowledge of the market makes them an asset for the business. I would not hesitate to recommend them."

National Senior Manager Staffing Office

“The HCMWorks team was the foundation in the implementation of a contingent workforce managed solution which extends from the hiring process to the payment of consultants.  For more than 5 years, our partnership with HCMWorks enables us to effectively meet our objectives in accessing a large talent pool, all while controlling our costs.” 

Vendor Management Client

"Having had HCMWorks and their team of professionals supporting our contract resources over the past four years has been a pleasure. HCM experts continue to provide solid and consistent resource management, procurement and administration and we appreciate the efforts that they successfully offer. Having them on our team is a huge asset!" 

Senior Manager, Data Centres

The HCMWorks Blog

Contingent Workforce Recruitment Metrics: Time-to-Fill vs Time-to-Hire

Contingent Workforce Recruitment Metrics: Time-to-Fill vs Time-to-Hire

With the complex nature of managing a contingent workforce and the various new methods involved in acquiring top talent, the task of recruiting and hiring candidates (whether permanent or non-permanent) is becoming more difficult.

That’s why metrics are so important. Constant analysis of your recruiting processes will allow your organization to understand what’s working, what isn’t and what can be done better - ensuring you procurement and HR teams meet workforce targets and see valuable return on investment (ROI).

> Read More

Outsourcing Your Contingent Workforce to an MSP: Common RFP Mistakes and How to Avoid Them

Outsourcing Your Contingent Workforce to an MSP: Common RFP Mistakes and How to Avoid Them

If you’re struggling with your current contingent workforce management practices it’s likely that your company is considering engaging a managed services provider (MSP) for their in-depth knowledge and expertise.

That’s great news! An MSP that specializes in the contingent workforce will ensure your company has a centralized management strategy that reduces your costs, prevents inconsistent hiring techniques, improves your access to top talent, increases your visibility and control over workers and much more. 

> Read More

4 Key Metrics for any Contingent Workforce Managed Services Program (MSP)

4 Key Metrics for any Contingent Workforce Managed Services Program (MSP)

If you are reading this blog then it’s likely that your considering a strategic partnership with a managed services provider (MSP), helping you to implement and manage the complex components of your company’s contingent workforce management program.

Whether this is true, or you are taking on the management of your non-permanent workers in-house, understanding how you will measure success is one of the most fundamental aspects of a well-functioning and effective contingent workforce

> Read More