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Service & Quality

HCMWorks Service & Quality

Good service gets you ahead, but it's only sustained by quality and performance. 

HCMWorks is proud of the quality of service we offer.

With no hidden agendas or invisible fees, we are driven by creating and delivering the successful outcomes we promised and your company expects. Our objective is to provide nothing less than an exceptional experience from end-to-end.

At the core of HCMWorks’ MSP business are 2 words, which we do not take lightly, namely ‘Service Provider’. Providing quality service is that additional factor that makes HCMWorks stand out from the crowd.

HCMWorks’ success competing against larger global firms has been the result of its focus on the client. It's the expressed goal and ability to truly internalize a specific culture and approach to work. This has allowed for rapid program adoption through effective change management.

Our company culture puts the client first with a 'get it done' attitude. We carefully select, train and manage our people to internalize these values to the benefit of our client.

Good service gets you ahead, but it's only sustained by quality and performance. Time and time again, HCMWorks is proud to have grown its reputation as a firm who has delivered on its promises and engagements. The key factor is quality and we stand by it.

"I've been working for almost 10 years with the HCMWorks' team and I hope to continue for another 10 years.  Professional and passionate are few words that best describe this team. They offer excellent overall service and are always available for any inquiries. Their knowledge of the market makes them an asset for the business. I would not hesitate to recommend them."

National Senior Manager Staffing Office

“The HCMWorks team was the foundation in the implementation of a contingent workforce managed solution which extends from the hiring process to the payment of consultants.  For more than 5 years, our partnership with HCMWorks enables us to effectively meet our objectives in accessing a large talent pool, all while controlling our costs.” 

Vendor Management Client

"Having had HCMWorks and their team of professionals supporting our contract resources over the past four years has been a pleasure. HCM experts continue to provide solid and consistent resource management, procurement and administration and we appreciate the efforts that they successfully offer. Having them on our team is a huge asset!" 

Senior Manager, Data Centres

The HCMWorks Blog

Managing Human Capital Spend with SOW Automation

Managing Human Capital Spend with SOW Automation

Many HR and procurement professionals associate human capital spend with their permanent and contingent workforce. Contingent workers are far too frequently contracted and placed on a project where they are expected to self-manage, out of sight and out of mind. While many regrettably forget to manage and account for contract workers and deliverables, automating the contract can help create consistent processes. In other words, Statement of Work automation may be the solution to documenting and managing workers while ensuring visibility and compliance.

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5 Ways to Educate and Ensure Contractor Compliance

5 Ways to Educate and Ensure Contractor Compliance

Individuals rarely read all the fine print of a contract prior to signing. Just as a smartphone user clicks “agree to terms and conditions” without reading the document, some contract workers agree to a Statement of Work (SOW) without fully understanding what they are agreeing to. This could be considered as a matter of neglecting contractor compliance, which can lead to severe legal and reputational repercussions. 

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5 Different Types of Business Process Outsourcing

5 Different Types of Business Process Outsourcing

The global market size of outsourced services is expanding. In 2019, global services were valued at 92.5 billion U.S. dollars, a figure which continues to increase steadily. Why is business process outsourcing growing? Because it is a cost-effective solution to filling skill gaps which provides flexibility and enables global expansion. 

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