Change Management
4 steps to ensure change and adoption
HCMWorks believes there are 4 critical steps to ensure a smooth transition in changing existing processes and successful adoption by end users. These steps include:
- Expect Resistance
- Explain “Why?”
- Track Behavior and Measure Results
- Stay ahead of the Resistance
1. Expect Resistance
Human beings inherently resist change; we are creatures of habit. Therefore, any implementation of changes have to take into account the natural resistance of end users.
2. Explain “Why?”
Once end users realize how their actions will benefit their department–and ultimately, their company as a whole–they are more likely to modify their behavior than if it changes are simply presented as company mandates.
3. Track Behavior and Measure Results
“ That which cannot be monitored cannot be measured.” This statement holds especially true for managing changes within the procure-to-pay process. Build in specific quantitative and qualitative measurement points, and consistently track the results back to the expected results.
4. Stay Ahead of the Resistance
The best defense is a good offense. As an executive sponsor of category procurement process changes, maintain a “pulse” on the organization’s end users. Are they engaged, active, and following the processes? Make sure to have mechanisms in place to offer regular communication and opportunities to solicit feedback from end users to ensure adoption.
For more information on best practices for change management, contact our experts today.
Indirect Procurement intelligence beyond what our competitors provide:
We don’t just guide our clients on what they can achieve, we help them achieve it.
- Beyond analysis and strategy, our teams of experts assist our clients by implementing successful change management and adoption programs that ensure sustainability and success.
- Technology Agnostic. We don’t believe systems are a “one size fits all.” Our analysis of your firm’s expenditures reveals the best market solutions based on your corporate goals, cultural nuances and definitions of business success.
- Create enterprise intelligence on a single platform for tremendous indirect procurement visibility.
- Our programs can be deployed from analysis to implementation within 3-6months with a rapid return on investment.
- Proof-of-Concept. We can start slow then move fast. Let’s collectively demonstrate
to all constituents what success can look like.
